PlayMaker Blog

Preparing for Technology Changes in the Workplace

Posted by Sean Haggis on May 29, 2015
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In life and business, change is both necessary and inevitable. We must adapt to our changing environment or, to put it simply, it’s game over. If change is so important, then why do so many of us find it difficult to deal with it in our lives and careers? Keeping up with our everyday tasks at work is hard enough, let alone having to add something new to the mix, especially if it involves new technology. Just the thought of learning new technology can be time-consuming and stressful, causing denial and opposition. It’s easier to chug along the same path because it’s familiar and safe. The problem with this path is that your chances of creating new opportunities for success diminish over time while your competitors chip away at your market share. 



To remain relevant with your customers, a company must adapt to new technology and be able to harness large amounts of data that can be dissected into valuable action items that are connected to company goals. But what do you do if people on your team aren’t willing to adopt the new technology and protocols to meet new goals?

Here are five tips to get your team charged up for tech changes taking place in your work environment. 

1. Communicate goals effectively

As a leader, you must keep lines of communication open and explain how the new technology changes are going to benefit both the individual and the company as a whole. Set up weekly meetings with employees to follow their progress and make sure they have what they need to succeed. 

2. Create urgency

Sell the benefits of the new technology to your team in a way that will make them want to jump into the training sessions immediately. Show data on how they can get an edge on the competition and how their sales and commissions can grow. This will help motivate and build excitement and energy within the team.

3. Provide incentives

Provide an incentive program to encourage adoption of the new technology being implemented in the office. If it is a new CRM software, then offer incentives to employees who are taking time to attend training sessions in person or online training courses offered by the vendor. 

Provide an incentive program to encourage adoption of the new technology being implemented in the office.

4. Be available

During a time of transition, it’s important for leaders to be available anytime to walk employees through the new processes. You don’t want them to feel overwhelmed and frustrated, leaving them little hope to understand the new technology. If this change is addressed with a more team-like approach, then the transition will be much smoother.

5. Listen to your employee’s feedback

Your team is the one adopting the new technology so logically they will have opinions on how it performs. It’s important to listen to their feedback because this is where you can make decisions that will help the entire group. This feedback will help you understand what is working and what isn’t, enabling you to make improvements to the new system that will help your team perform even better. 

Change isn’t easy at times, but it helps to be patient and understanding as your team makes the transition. Use helpful advice from others that have gone through similar transitions and remember, it’s important to use your leadership role in the company to make sure the change helps your team be more efficient and effective, adding to the bottom line.

Topics: CRM, Technology

Sean Haggis

Written by Sean Haggis

As Vice President of Product Management at PlayMaker, Sean Haggis drives innovation, working closely with the senior executive team and managing strategic partner relationships. He helps set product vision and development strategy, changing the way post-acute care agencies view and manage their sales and marketing teams.