Topic: Loyalty

Philanthropy Can Make Post-Acute Care Companies Stronger

Posted by Seth West on May 24, 2016


Companies of all sizes are making their businesses stronger by including philanthropy in their corporate culture. Philanthropy is intended to make a positive impact on society, but it also results in improving employee loyalty, along with the company’s business connections and standing in the community. For companies in the post-acute care industry, philanthropy can be a natural extension of corporate goals.

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Topics: Loyalty, Post-Acute Care, Philanthropy

So You’re The Market Leader… Now What? Four Tips for Sustained Success

Posted by Jason Lewallen on October 23, 2015


Congratulations! All of your hard work, sweat equity and sheer determination has finally paid off and you are the leading agency in your market. So now what? While celebrating this achievement is top of mind, it’s important to note that it requires even more hard work to maintain this position in your market. Being the market leader makes you the biggest threat. You have a target on your back and very few competitors will pass on an opportunity to take a shot. Here are four key tips that can help you remain on top.

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Topics: Sales Management, Sales, Loyalty, Client Success, Referrals

Cultivating Customer Loyalty in the Post-Acute Care Industry

Posted by Adam Bishop on June 29, 2015


Customer loyalty has become one of the most important topics for business leaders because they all understand how much time and energy it takes to earn new customers and keep business strong. But realizing this fact is just the first step to growing loyalty and becoming a trusted provider in the community. Leaders need to understand what creates customer loyalty and what erodes it. According to the U.S. Small Business Administration and the U.S. Chamber of Commerce, 68% of customers leave because they are upset with the treatment they’ve received, while 14% are dissatisfied with the product or service.

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Topics: Sales, Loyalty